Description

Key Skills: Technical Support, Application Support, User Management, Web Applications, Mobile Applications, UAT Testing, Jira, Documentation, Training

Good to Have Skills: Regression testing, Admin portals, Platform administration, Quality assurance, Product support, IT operations, Stakeholder engagement, Hindi language, Regional languages, MyQuest platform, QUESTApp, MQOPS administration

Roles & Responsibilities:

• Provide first-line technical support for digital platforms and applications by diagnosing issues, resolving user queries, and escalating complex issues when required.
• Collaborate with Product, Engineering, and Quality Assurance teams to ensure timely issue resolution and platform stability.
• Support user onboarding, account management, access control, and platform administration activities.
• Maintain accurate platform configurations and user data to ensure smooth operations.
• Prepare and maintain user guides, standard operating procedures, knowledge articles, and technical documentation.
• Support operational reporting, issue tracking, and release communications.
• Deliver product orientation and technical enablement sessions for internal teams, implementation partners, and end users.
• Gather user feedback and collaborate with stakeholders to support continuous product improvement and successful platform adoption.
• Travel to partner locations when required to support product implementation, technical setup, user training, and issue resolution.

Experience Required: Minimum 2 years of experience in Technical Support, IT Operations, Product Support, or Application Support. Experience supporting web and mobile applications. Experience with user management and admin portals. Exposure to UAT, regression testing, and Jira or similar ticketing tools is preferred.

Education: Bachelor's degree in Computer Applications or Computer Science, Information Technology, Electronics, or a related discipline

Key Skills

Education

Any Graduate