Description

You provide first-line technical support for digital platforms, diagnosing issues, resolving user queries, and escalating complex problems.

This role is on-site.

Responsibilities

• Diagnose and resolve technical issues for web and mobile applications, ensuring platform stability.
• Collaborate with Product, Engineering, and QA teams to drive timely issue resolution.
• Manage user onboarding, account access, and platform configurations.
• Create and maintain user guides, SOPs, and technical documentation.
• Deliver technical enablement sessions and support operational reporting.

Required Skills

• 5+ years of experience in Technical Support, Application Support, or IT Operations.
• Proven experience supporting web and mobile applications.
• Strong proficiency in user management and admin portals.
• Hands-on experience with UAT testing and Jira for issue tracking.
• Ability to prepare technical documentation and user guides.
• Bachelor’s degree in Computer Applications, Computer Science, IT, or related field.
• Experience with MQOPS administration and QUESTApp is preferred.

Preferred Skills

• Fluency in Hindi or other regional languages.
• Experience with regression testing and stakeholder engagement.

Referral Bonus: ₹50,000

Key Skills

Education

Any Graduate