Description

You will provide technical assistance and troubleshooting for hardware, software, and networking issues.

Responsibilities

• Serve as the first point of contact via phone, email, or chat to diagnose and resolve technical issues.
• Investigate root causes and escalate complex problems to higher-tier teams while tracking them to resolution.
• Document all customer interactions and technical solutions within the ticketing system.
• Communicate technical solutions clearly to customers by adapting to their proficiency levels.
• Contribute to the internal knowledge base by documenting best practices and solutions.

Required Skills

• 2+ years of experience in a technical support role.
• Proficiency in Windows Support and Server Support.
• Strong understanding of networking concepts.
• Solid knowledge of computer hardware, operating systems, and software applications.
• Experience troubleshooting technical issues in dynamic environments.
• Strong written and verbal communication skills for EMEA/US market clients.
• Ability to work in a 24/7 support environment.
• Experience using helpdesk software, ticketing systems, or CRM tools.
• Bachelor's degree or higher in IT, Information Systems, Computer Science, or a related field.

Key Skills

Education

Any Graduate