Description

You will provide technical assistance to users regarding hardware, software, and access requirements.

Responsibilities

• Diagnose and resolve computer issues and user access requests, including password resets and data permissions.
• Deploy new laptops by applying company images and setting up hardware for end users.
• Provide AV support for conference rooms and assist with Digital Workplace tools.
• Document and update all incidents within ServiceNow.
• Train customers on the use of EUC tools and collaborate with the team to share technical knowledge.

Required Skills

• 2+ years of experience in a technical support role.
• Active Directory.
• DHCP and DNS.
• Incident Management.
• Microsoft Office Suite.
• Microsoft OneDrive.
• Microsoft SharePoint.
• Network Operations.
• Any Graduate degree.

Key Skills

Education

Any Graduate