Description

You will provide technical support and configuration expertise for IP management systems, ensuring clients receive effective solutions for their specific needs.

Responsibilities

• Analyze client issues and requests to understand specific technical requirements and business needs.
• Configure appropriate solutions using Force.com platform declarative tools based on your analysis.
• Share technical knowledge and troubleshooting experience with other IP Management Systems support teams.
• Support broader team objectives and contribute to overall service delivery goals.

Required Skills

• 5+ years of technical and troubleshooting experience in a support or engineering role.
• 2+ years of configuration experience on the Force.com platform using declarative tools.
• 1+ years of Salesforce System Admin experience with proficiency in the Salesforce platform.
• Ability to write and execute SQL queries for data analysis and troubleshooting.
• Experience working in an Agile environment, adapting to changing priorities and sprints.
• Bachelor's degree in computer science or equivalent relevant professional experience.

Preferred Skills

• Knowledge of Salesforce Flows and formulas to enhance solution capabilities.
• Understanding of Intellectual Property concepts and processes.
• Additional language proficiency outside of English to support diverse client bases.

Key Skills

Education

Bachelor's degree in a computer science