Description

You will provide end-user technical support and administer SharePoint environments for the Culpeper District.

Responsibilities

• Troubleshoot phone, network, desktop hardware, and software issues.
• Administer SharePoint design, including site creation, permission management, lists, and libraries.
• Manage help requests via phone and email, ensuring timely resolution and escalation.
• Maintain the IT Knowledge Base by reviewing and updating technical articles.
• Develop and deliver IT training material in small classroom environments.

Required Skills

• 5+ years of experience in technical support or a related role.
• Expertise in Office 365, SharePoint Online, and SharePoint administration.
• Proficiency with Microsoft Desktop products, including Windows, MS Office Suite, and MS Teams.
• Proven ability to troubleshoot hardware and software issues.
• Experience using help request tracking tools.
• Strong verbal and written communication skills for individual and group interaction.
• Valid driver license with a clear driving history to operate state vehicles.
• Ability to provide problem management and resolve customer concerns.

Preferred Skills

• Knowledge of computer and mobile device applications in an enterprise environment.
• Experience creating formal training documentation.

Key Skills

Education

Any Graduate