Description

You will provide Level 1 and Level 2 technical support across end-user hardware and systems.

Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Manage device enrollment, compliance, and configuration policies using Microsoft Intune.
• Support and maintain meeting room infrastructure, including conferencing and A/V equipment.
• Troubleshoot and resolve Point of Sale (PoS) system issues coordinating with vendors and application teams.
• Monitor, log, and respond to incidents and service requests using ITSM tools.

Required Skills

• 5+ years experience in desktop/end user support, preferably in retail.
• Strong knowledge of Windows 11 and Office 365 Architecture.
• Hands-on experience supporting PoS devices and troubleshooting.
• Understanding of Active Directory, Group Policy, and user account administration.
• Familiarity with Microsoft Intune MDM.
• Proven problem-solving and effective communication skills.
• Ability to work independently or in a team.
• Bachelor’s degree or diploma in Information Technology or related field.

Preferred Skills

• Experience supporting Microsoft Teams Rooms or Zoom Rooms.
• Familiarity with ITIL4.

Key Skills

Education

Bachelor's degree