Description

You own the resolution of complex technical issues for enterprise customers, bridging the gap between product engineering and end-user problems.

This role is remote.

Responsibilities

• Diagnose and resolve critical issues involving JavaScript, Node.js, and SQL environments.
• Troubleshoot network and protocol problems including SIP, VoIP, TCP/UDP, and SSL/TLS.
• Collaborate with Product and Engineering teams to report bugs and improve processes.
• Communicate technical findings to customers, partners, and internal stakeholders.
• Support customers across varying time zones and holidays as required.

Required Skills

• 5+ years of technical support experience or equivalent relevant background.
• Strong proficiency in JavaScript and Node.js for server-side code troubleshooting.
• Hands-on experience with SQL and REST APIs.
• Deep understanding of HTTP protocol, SIP, VoIP, and TCP/UDP.
• Knowledge of SSL/TLS security standards.
• Ability to work effectively within distributed teams across geographic locations.
• Strong time management and ability to perform under pressure.

Preferred Skills

• Understanding of WebRTC architecture.
• Proficiency in C#, Java, Python, or React.js.

Key Skills

Education

Any Graduate