Description

You will resolve complex technical issues for customers and partners by troubleshooting server-side and client-side code.

This role is remote.

Responsibilities

• Troubleshoot and resolve complex technical problems, including Quality of Service (QoS) and network connectivity issues.
• Collaborate with Product and Engineering teams via Slack and JIRA to report reproducible bugs.
• Communicate technical solutions and complex issues to both technical and non-technical audiences via phone and email.
• Identify customer pain points and provide feedback to drive product and process improvements.
• Support customers on a 24/7 basis, which includes irregular shifts, weekends, and holidays.

Required Skills

• 2+ years of Technical Support experience.
• Full-stack Javascript development experience.
• Proficiency in Node.js.
• Experience troubleshooting server-side code (C#, Java, or Python).
• Experience troubleshooting client-side code (JavaScript, specifically React.js).
• Strong understanding of Object-Oriented Programming (OOP).
• Solid knowledge of RESTful technology and APIs.
• Experience troubleshooting cloud solutions and network connectivity (TCP/UDP, SSL/TLS).
• Any Graduate degree.

Preferred Skills

• Serverless (Lambda) experience.
• Expertise with native and mobile applications.
• Experience troubleshooting contact center products or WebRTC.

Key Skills

Education

Any Graduate