Description

You will support technical infrastructure and end-user computing systems within a call center environment.

Responsibilities

• Analyze, design, implement, and operate technical solutions for infrastructure platforms and services.
• Resolve complex technical issues using a fact-based approach to deliver quick results.
• Manage connectivity and hardware configurations across networking, telecom, and broadband systems.
• Build and maintain working relationships with business units, technology teams, and vendor partners.

Required Skills

• 5+ years of experience in technical support or infrastructure roles.
• Strong knowledge of Microsoft Windows, Mac OS, and Microsoft Office Suite including Outlook.
• Hands-on experience with connectivity tools such as Cisco AnyConnect, Citrix, and wireless networking.
• Proficiency with CISCO systems and JIRA.
• Experience with call center environments, including telephony, applications, and portals.
• Solid understanding of networking, telecom, hardware, and software configuration.
• Strong verbal and written communication and negotiation skills.

Preferred Skills

• Ability to apply strategic thought processes to plan and implement technology processes.

Key Skills

Education

Any Gradutate