Description

Provide first-level technical support to end-users and manage hardware and software lifecycle tasks.

Responsibilities

• Resolve IT-related inquiries by troubleshooting desktops, laptops, printers, and peripherals.
• Install, configure, and maintain hardware components including CPUs, memory, hard drives, and graphics cards.
• Manage device reimaging and the installation of operating systems, software applications, and drivers.
• Troubleshoot wired and wireless network connectivity and configure networked devices.
• Maintain documentation of support requests, resolutions, and knowledge base articles.

Required Skills

• Technical support and troubleshooting experience.
• Installation, configuration, and troubleshooting of operating systems.
• Hardware maintenance and device reimaging.
• Network connectivity troubleshooting (wired and wireless).
• Remote desktop support tools proficiency.
• CompTIA A+ certification.
• Bachelor's or associate's degree in computer science, information technology, or a related field.

Preferred Skills

• Three or more years of work experience.

Key Skills

Education

Bachelor's or associate's degree in computer science