Description

You will provide L1/L2 technical support for SAP Datasphere and Databricks environments, resolving incidents and ensuring system stability.

This role is on-site.

Responsibilities

• Resolve incidents and service requests for SAP Datasphere and Databricks.
• Monitor data pipelines, jobs, and integrations to troubleshoot connectivity and ingestion issues.
• Perform root cause analysis and implement preventive measures for recurring system issues.
• Maintain SOPs for incident handling and ensure adherence to SLAs and KPIs.
• Identify automation opportunities and document knowledge articles for support workflows.

Required Skills

• 2–5 years of experience in technical or application support.
• Hands-on experience with SAP Datasphere, including data modeling, integration, and connectivity troubleshooting.
• Hands-on experience with Databricks, covering cluster management, job monitoring, and performance tuning.
• Experience with ITIL practices and ticketing tools such as ServiceNow or Jira.
• Familiarity with Microsoft Azure services, specifically Data Factory and Storage.
• Strong analytical and problem-solving skills with attention to detail.
• Experience communicating with global stakeholders.

Preferred Skills

• Power BI experience.
• SAP Datasphere or Databricks certifications.

Key Skills

Education

Any Gradute