Description

You will diagnose and resolve hardware, software, and networking issues for EMEA/US clients.

This role is on-site.

Responsibilities

• Serve as the first point of contact via phone, email, or chat to diagnose technical issues.
• Investigate root causes and escalate complex problems to higher-tier teams while tracking them to resolution.
• Document customer interactions and solutions within the ticketing system and contribute to the internal knowledge base.
• Communicate technical solutions clearly to customers by adapting to their proficiency levels.

Required Skills

• 2+ years of experience in a technical support role.
• Proficiency in Windows Support and Server Support.
• Strong understanding of networking concepts and computer hardware.
• Solid knowledge of operating systems and software applications.
• Experience troubleshooting issues in dynamic environments.
• Strong written and verbal communication skills for EMEA/US market clients.
• Experience using helpdesk software, ticketing systems, or CRM tools.

Preferred Skills

• Ability to work in a 24/7 support environment.
• Bachelor's degree or higher in IT, Information Systems, Computer Science, or a related field.

Key Skills

Education

Any Graduate