Description

Provide L2 technical support for HPE and Juniper Campus and Data-Center products, resolving complex network issues for critical infrastructure.

This role is on-site.

Responsibilities

• Own customer-reported issues from initial triage through final resolution.
• Troubleshoot high-impact problems involving switching, routing, and IP protocols.
• Prioritize tasks and communicate impact clearly to stakeholders.
• Contribute to product readiness documentation and knowledge base articles.
• Mentor team members and drive quality improvement initiatives.

Required Skills

• 5+ years of technical support experience for critical network infrastructures.
• In-depth knowledge of Switching Technology: XSTP, VRRP, LACP.
• Proficiency with IP protocols: ARP, ICMP, TCP, UDP, DNS, DHCP.
• Experience with IP routing protocols: BGP, OSPF, RIP.
• Strong scripting skills in Python, Perl, or Shell.
• Ability to logically troubleshoot complex networking issues.
• Excellent verbal and written communication skills.

Key Skills

Education

Any Graduate