Description

Hello,

We are looking for a Technical Support Engineer with strong experience in application/production support, troubleshooting, and incident management.

Key Responsibilities:

Handle application, data, and platform-related issues and perform RCA.

Manage incidents and service requests using ServiceNow/JIRA.

Perform data validation, data refresh, and platform configuration/content updates.

Monitor platform performance and availability.

Coordinate with development/engineering teams for complex issue resolution.

Maintain incident documentation and ensure SLA & governance compliance.

Contribute to process improvements and day-to-day platform operations.

📍 Location: Bangalore | Work Mode: Hybrid
💼 Experience: 3+ Years
 

Thanks & Regards

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Key Skills

Education

Any Graduate