Description

You will provide high-level technical troubleshooting and support for customer network environments and operations.

Responsibilities

• Lead troubleshooting efforts to isolate product issues at the hardware and software levels.
• Replicate customer environments in a lab setting to identify and provide final fixes.
• Own and document technical communication between customers and engineering teams.
• Partner with internal services teams to participate in customer reviews and network training.
• Provide technical expertise and guidance during the testing, deployment, and operational phases.
• Mentor new support engineers and peers in technical areas of specialty.

Required Skills

• 5+ years of experience in the networking industry.
• Deep understanding of Layer 3 technologies including IP, ICMP, TCP, GRE, QoS, and VRRP.
• Proficiency with IP routing protocols such as BGP, OSPF, and ISIS.
• Experience with Layer 2 technologies including Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, and LACP.
• Knowledge of Multicast protocols including IGMP, IGMP-snooping, and PIM.
• Expertise in MPLS, L2/L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, and VPLS.
• Hands-on experience with Juniper routing platforms (PTX, MX).
• Familiarity with Juniper, Cisco, Arista, or Alcatel platforms.
• Experience using traffic generators such as Ixia or Agilent.
• Strong verbal and written communication skills for customer handling.

Preferred Skills

• Advanced Multicast (NG-MVPN, Draft Rosen) or Data Center technologies (MC-LAG, VxLAN, EVPN).
• Scripting experience with Perl, Python, Unix, or Expect.
• Relevant certifications such as JNCIS, JNCIP, JNCIE, CCNA, CCNP, or CCIE.

Key Skills

Education

Any graduate