Description

You will provide first-line technical support for hardware, operating systems, subsystems, and applications to internal and external customers.

Responsibilities

• Own end-to-end user issues from initial report through resolution and follow-up.
• Apply diagnostic techniques to identify problems, investigate root causes, and recommend solutions for common failures.
• Provide after-sales telephone technical support for hardware and software systems.
• Escalate complex technical problems to Remote Support Engineering or Field Engineering teams.

Required Skills

• 5+ years of experience in technical support roles.
• Proven expertise in troubleshooting and technical support.
• Ability to diagnose and resolve hardware and operating system issues.
• Strong communication skills for interacting with customers and employees.
• Any Graduate degree.
• Must own a personal laptop and a reliable Wi-Fi connection.

Key Skills

Education

ANY GRADUATE