Description

You provide technical support to customers across multiple channels, troubleshooting software, platform, and system issues within the SaaS environment.

This role is on-site.

Responsibilities

• Troubleshoot and resolve software, platform, and system issues in the SaaS environment.
• Document troubleshooting steps, resolutions, and customer interactions for knowledge sharing.
• Collaborate with internal teams to resolve complex technical issues and improve support processes.
• Monitor and follow up on open tickets to ensure timely resolution and customer satisfaction.
• Support global customers while maintaining high-quality customer experience.

Required Skills

• 3-6 years of experience in Technical Support, Application Support, or IT Support.
• Hands-on experience supporting Windows environments and basic networking concepts.
• Experience troubleshooting SaaS platforms or enterprise applications.
• Proficiency with ticketing tools such as ServiceNow, Zendesk, or similar platforms.
• Basic to intermediate knowledge of Linux systems.
• Strong problem-solving and customer handling skills.

Key Skills

Education

Any Graduate