Description

You provide remote technical support for NetApp storage platforms and resolve complex hardware and software issues for enterprise customers.

This role is on-site.

Responsibilities

• Provide remote technical support via Zoom, phone, email, and chat.
• Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand, and networking issues.
• Reproduce technical issues by recreating scenarios in a lab environment.
• Collaborate with or escalate complex cases to Escalation Engineers.
• Create knowledge base articles to share best practices.

Required Skills

• 2+ years of technical support experience in Storage, Virtualization, Backup, Linux, or Windows servers.
• Hands-on experience with NAS, SAN, and Virtualization technologies.
• Knowledge of Linux server and Windows server environments.
• Understanding of TCP/IP Networking.
• Strong troubleshooting skills for multi-system and multi-vendor interoperability issues.
• Bachelor’s Degree in IT, Computer Science, or a related field.
• Effective verbal and written communication skills.

Preferred Skills

• Experience with VMWare or Hyper-V.
• Proficiency in Unix/Linux Server administration.
• Experience with Enterprise Backup solutions.

Key Skills

Education

Bachelor’s Degree