Description

You will provide production support for scheduled jobs, batch workloads, and mainframe operations, ensuring system availability and resolving incidents.

This role is on-site.

Responsibilities

• Monitor, troubleshoot, and resolve incidents related to job execution and system availability.
• Support mainframe operations and resolve production issues using Unix/Linux commands.
• Analyze logs and perform root cause analysis for batch job scheduling failures.
• Coordinate with technical teams for issue resolution and service recovery.
• Maintain incident records, updates, and operational documentation.

Required Skills

• 5-10 years of experience in technical support or production support.
• Strong experience in Mainframe support and batch job operations.
• Hands-on experience with Unix/Linux environments and troubleshooting commands.
• Proven experience in incident management and production issue resolution.
• Good understanding of application support processes.

Preferred Skills

• Experience with specific batch job scheduling tools.

Key Skills

Education

Any Graduate