Description

Provide technical support for client locations in Illinois, managing endpoints, software, and hardware.

This role is on-site.

Responsibilities

• Implement, maintain, and support client endpoints, software, and hardware.
• Troubleshoot issues with computer hardware, printers, mobile phones, and VOIP telephones.
• Manage and update support tickets within the FreshWorks system.
• Create technical documentation for new and recurring issues and processes.
• Improve existing IT processes and assist with technical projects as required.

Required Skills

• 5+ years of technical support experience.
• Proficiency with Windows 10 and Windows 11 operating systems.
• Experience imaging and managing Windows and MacBook endpoints.
• Ability to manage users and groups in Azure and O365.
• Experience configuring and managing MFP and desktop printers.
• Ability to install, update, and manage business applications.
• Experience supporting tablet devices in plant and warehouse environments.
• Strong communication skills for technical issue escalation.
• Ability to travel to client locations.

Preferred Skills

• Experience with Microsoft Remote Desktop Services.

Key Skills

Education

Any Graduate