Description

You serve as the primary IT support contact for all employees in Cebu, managing internal requests and resolving technical issues.

This role is on-site.

Responsibilities

• Manage all internal IT support requests as the first point of contact.
• Install and configure computer hardware, operating systems, and applications.
• Resolve technical issues through face-to-face interaction, email, or telephone.
• Assist staff and clients with system setup and troubleshooting to ensure operational efficiency.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Active Directory management.
• Strong troubleshooting skills across hardware and software environments.
• Proven track record in customer service and internal client support.
• Bachelor's degree in a relevant field.

Key Skills

Education

Bachelor's degree