Description

You will manage incoming technical inquiries and resolve issues reported through the CRM portal.

This role is on-site.

Responsibilities

• Triage incoming cases received via the CRM and assign them based on priority categories.
• Conduct initial discovery for application support issues and document findings before escalation.
• Acknowledge customer cases and set clear expectations regarding resolution timelines.
• Manage assigned queues and complete tasks identified within the CRM system.

Required Skills

• 5+ years of experience in technical support or a similar role.
• Proficiency using CRM portals for case management and task tracking.
• Experience working within strict SLA frameworks.
• Ability to perform database searches to assist in troubleshooting.
• Proven track record in customer support.
• Strong documentation skills for initial discovery and escalation processes.
• Bachelor's degree or any graduate degree.

Preferred Skills

• Knowledge of CSS for basic front-end issue triage.

Key Skills

Education

Any Gradute