Description

You will provide technical support for the Agiloft platform, managing tickets, resolving issues, and maintaining system availability for customers and partners.

This role is on-site.

Responsibilities

• Manage support tickets and ensure compliance with SLA requirements and documentation standards.
• Troubleshoot technical issues related to web applications, enterprise systems, and integrations.
• Perform server installations, system refreshes, and manage software license generation.
• Support integrations with Active Directory, LDAP, Salesforce, and Microsoft Office applications.
• Escalate complex problems to advanced teams while maintaining high customer satisfaction.

Required Skills

• 6–8 years of experience in technical support or customer support engineering.
• Hands-on experience with Active Directory, LDAP, Outlook, Word, and Excel.
• Proficiency with Salesforce integrations and enterprise support environments.
• Experience with CloudBees or CI/CD environments.
• Strong troubleshooting skills for web-based applications and enterprise systems.
• Experience managing support ticketing systems and SLA-driven processes.
• Knowledge of software licensing management and server installation procedures.

Preferred Skills

• Experience supporting the Agiloft platform or similar enterprise software.
• Familiarity with CI/CD pipelines and DevOps environments.
• Experience working in SaaS or cloud-based product support.

Key Skills

Education

Any Graduate