Description

You will investigate and resolve customer support tickets while managing technical incidents.

Responsibilities

• Investigate and resolve customer support tickets using strong analytical skills.
• Monitor systems using tools like Splunk and Dynatrace.
• Manage incidents and multitask efficiently under time pressure.
• Communicate technical findings clearly through oral and written channels.

Required Skills

• 5+ years of professional experience.
• Proficiency with Splunk.
• Proficiency with Dynatrace.
• Strong analytical and problem-solving capabilities.
• Ability to assimilate new technical information rapidly.
• Effective written and verbal communication skills.
• Experience with incident management.

Preferred Skills

• Bachelor's degree in information technology or a related field.

Key Skills

Education

Bachelor's degree