Description

You will own the analysis and resolution of technical issues related to Media Processing Support Contract solutions.

This role is hybrid.

Responsibilities

• Lead troubleshooting of system integration, compatibility, and product-level faults within customer ecosystems.
• Drive technical issues to resolution while communicating progress clearly to all stakeholders.
• Plan and implement system upgrade and expansion procedures.
• Support QA testing by validating new releases, workarounds, and regression bugs in customer-specific environments.
• Participate in a 24/7 on-call rotation to manage emergency customer issues.

Required Skills

• 5+ years of experience in high-profile 24/7 production environments.
• Expertise in Linux OS command line.
• Deep knowledge of video compression, codecs, and protocols including SMPTE-2022, RTP, SRT/Zixi, HLS, DASH, MPEG-2, H264, and HEVC.
• Proficiency in audio compression standards such as Dolby AC3, Dolby Digital Plus, AAC, and Dolby Atmos.
• Strong networking fundamentals including TCP/IP, Ethernet, L2/L3 routing, and packet analysis using Wireshark or tcpdump.
• Experience with video over IP, including multicast/unicast and VLANs.
• Advanced MPEG Transport Stream analysis skills for root cause investigation.
• Understanding of HTTP traffic and protocols for video delivery.
• Experience with ad-insertion standards like SCTE35, POIS, and ESNI/ESAM.

Preferred Skills

• Cloud environment experience with GCP, Azure, or AWS.
• Knowledge of micro-services orchestration, Docker, or K8S.
• Scripting proficiency in Shell, Python, or Perl.

Key Skills

Education

Any Graduate