Description

Key Skills: Windows Administration, Microsoft, Active Directory

Roles and Responsibilities:

• Troubleshoot and resolve desktop/laptop issues across Windows environments, including user access and system performance problems.
• Perform Windows administration tasks such as user account management, permissions troubleshooting, and system configuration support.
• Support Microsoft 365-related user and device access issues and coordinate fixes with relevant teams.
• Assist with identity and access support using Active Directory and related directory services.
• Log, track, and manage support requests in ServiceNow, ensuring timely updates and closure.

Skills Required:

• 2 - 5 years of experience in desktop support / end-user support / IT support
• Microsoft (microsoft 365 support and troubleshooting)
• Windows Administration (hands-on endpoint support and configuration)
• Networking Fundamentals (basic troubleshooting for connectivity and name resolution issues)
• Service management and ticketing (ServiceNow) and endpoint support workflows

Good to Have:

• Active Directory (user/group management and access troubleshooting)
• Intune (device management support)
• Active Directory / Entra ID (identity troubleshooting)

Education: Relevant degree in IT/Computer Science or equivalent experience

Key Skills

Education

Any Graduate