Description

You will troubleshoot and resolve desktop and laptop issues across Windows environments, managing user access and system performance.

This role is on-site.

Responsibilities

• Perform Windows administration tasks including user account management, permissions troubleshooting, and system configuration.
• Support Microsoft 365-related user and device access issues, coordinating fixes with relevant teams.
• Assist with identity and access support using Active Directory and related directory services.
• Log, track, and manage support requests in ServiceNow, ensuring timely updates and closure.

Required Skills

• 2-5 years of experience in desktop support, end-user support, or IT support.
• Hands-on Windows Administration and endpoint support.
• Microsoft 365 support and troubleshooting.
• Networking fundamentals, including basic connectivity and name resolution troubleshooting.
• Experience with ServiceNow or similar ticketing systems.
• Active Directory user and group management.

Preferred Skills

• Intune device management support.
• Active Directory/Entra ID identity troubleshooting.

Key Skills

Education

Any Graduate