Description

You will provide onsite technical support and hardware maintenance for local office infrastructure.

This role is on-site.

Responsibilities

• Troubleshoot and resolve hardware, software, and network connectivity issues for desktops, laptops, printers, and handheld devices.
• Manage the full lifecycle of user requests through ITIL-based ticketing systems like ServiceNow or Remedy while adhering to SLAs.
• Build, configure, and reimage PCs and laptops using Windows image build processes and SCCM deployments.
• Provision user accounts in Active Directory and manage Exchange mailboxes and distribution lists.
• Document technical processes and procedures to maintain service standards.

Required Skills

• 5+ years of hands-on experience in deskside, onsite, or local IT engineering.
• Expertise in Windows OS installation and troubleshooting (Windows 7, Windows 10).
• Proficiency with Microsoft Office suite, including Outlook, Word, Excel, PowerPoint, Project, and Visio.
• Strong knowledge of Active Directory and Exchange mailbox management.
• Experience with SCCM deployments and Windows imaging.
• Technical support for mobile platforms including iOS and Android.
• Experience using remote desktop tools such as Bomgar, WebEx, or Windows native tools.
• Solid understanding of networking concepts and hardware/software diagnostics.

Preferred Skills

• Prior experience providing smart hands support for Network and Datacenter environments.

Key Skills

Education

Any Graduate