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Technical Support Engineer

BayOne Solutions

 

Gloucester, MA, USA

Posted On: 11 days ago
Experience: 5+ years
Availability: Onsite
Openings: 1
Category: IT Technical Support Engineer
Tenure: Contract - W2
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Description

You will manage Windows client and server environments, hardware, and storage solutions in a data center setting.

This role is on-site.

Responsibilities

  • Install, configure, and maintain Windows client and server environments, including clustered and standalone servers.
  • Manage hardware and storage solutions using VMware, RAID, and SAN technologies.
  • Deploy monitoring tools, apply patches, and manage antivirus protection to meet security standards.
  • Lead incident escalation, participate in root cause analyses, and develop technical documentation.
  • Provide 24/7 on-call support for critical incidents and manage service tickets.

Required Skills

  • 5+ years of experience in system administration, infrastructure support, or lab operations.
  • Expertise in Windows Server environments.
  • Hands-on experience with VMware.
  • Proficiency with RAID and SAN technologies.
  • Experience managing server and storage hardware in data center environments.
  • Knowledge of IT security standards, patch management, and antivirus solutions.
  • Ability to monitor and troubleshoot Windows and Linux server performance and stability.

Preferred Skills

  • Bachelor’s Degree in Computer Science, Information Technology, or a related field.

Education

Bachelor’s Degree in Computer Science, Information Technology

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