Description

You bridge information between customers, engineering teams, and internal departments.

Responsibilities

• Implement and improve technology-related operational processes.
• Plan and execute system upgrades alongside operators.
• Install, configure, monitor, update, and analyze logs for stack components.
• Provide feedback to product and engineering teams regarding system problems and improvements.
• Support local and international partners in system configuration and training.

Required Skills

• 3+ years of experience in technology and customer service.
• Experience with distributed systems.
• Experience working with relational or NoSQL databases.
• Experience with ticketing systems, ideally Jira.
• Experience with Linux/UNIX environments.
• Experience with cloud infrastructure (AWS, GCP).
• Ability to write thorough, scalable, and clear documentation.
• Fluency in spoken and written English and Spanish.

Key Skills

Education

Any Graduate