Description

You will provide technical assistance to global customers and partners, ensuring successful product deployment and operation.

Responsibilities

• Support global customers via email, phone, and webcasts to guide them through installation, operations, and troubleshooting.
• Collaborate with R&D, Delivery, and Product Management to resolve complex issues and improve processes.
• Maintain and update the internal knowledge base and support content.
• Assist Sales Engineers and partners to ensure seamless product usage.
• Contribute to the development of new support methodologies and tools.

Required Skills

• 3-7 years of technical support experience within a software company.
• Hands-on experience working in Linux/UNIX environments.
• Experience with firewall administration and configuration (e.g., Checkpoint, Cisco, Juniper, or Fortinet).
• Background in supporting network security software products.
• Proficiency in scripting using Perl or Shell.
• Strong understanding of network security principles.
• Experience with DevOps or SRE workflows.
• Ability to work irregular hours to support a 24x7 global operation.
• Any Graduate degree.

Key Skills

Education

Any Graduate