Description

You will provide technical assistance to global customers to ensure successful product deployment and operation.

Responsibilities

• Support global customers via email, phone, and webcasts to guide them through installation, operations, and troubleshooting.
• Assist customers, partners, and Sales Engineers with deployments and product usage.
• Maintain the knowledge base and contribute to the development of support content.
• Collaborate with R&D, Delivery, and Product Management to resolve issues and improve processes.
• Introduce new support methodologies and tools to help build the support organization.

Required Skills

• 3-7 years of experience in a technical support role within a software company.
• Hands-on experience working in Linux/UNIX environments.
• Experience with firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
• Experience supporting network security software products.
• Proficiency in scripting using PERL or Shell.
• Knowledge of network security and firewall configuration.
• Exposure to DevOps or SRE practices.
• Ability to work irregular hours for a global 24x7 support operation.
• Strong communication skills for interacting with global users.

Preferred Skills

• Experience working under pressure and managing multiple tasks simultaneously.

Key Skills

Education

Any Graduate