Description

You will provide technical assistance to global customers, ensuring successful product installation and deployment.

Responsibilities

• Support global customers via email, phone, and webcasts to resolve installation and operational issues.
• Collaborate with R&D, Delivery, and Product Management to resolve complex technical issues and improve processes.
• Maintain and update the internal knowledge base and support documentation.
• Assist partners and Sales Engineers with product deployments and usage.
• Contribute to the development of new support methodologies and tools.

Required Skills

• 3-7 years of technical support experience within a software company.
• Hands-on experience in Linux/UNIX environments.
• Experience with firewall administration and configuration (e.g., Checkpoint, Cisco, Juniper, Fortinet).
• Background in supporting network security software products.
• Proficiency in scripting using PERL or Shell.
• Exposure to DevOps or SRE practices.
• Strong problem-solving and communication skills.
• Ability to work irregular hours for a 24x7 global support operation.

Key Skills

Education

Any Graduate