Description

You will provide L2 technical support and troubleshooting for ConnectMaster desktop software, working independently with enterprise customers.

Responsibilities

• Debug unexpected behavior, fix small bugs, and resolve issues reported by support agents.
• Conduct remote sessions and web meetings with customers and partners to diagnose technical problems.
• Document issues, solutions, and create customer-facing HelpCenter articles.
• Report bugs and user stories to the core development team and participate in defect fixes.
• Optimize Oracle PL/SQL database queries and provide guidance on product documentation.

Required Skills

• 3 to 6 years of experience in technical support or L2 support roles.
• Proficiency in .NET, C#, WinForms, and DevExpress.
• Experience implementing and integrating REST and SOAP Web Services APIs.
• Experience with Oracle PL/SQL and Oracle Spatial Database.
• Ability to work with desktop software on older technology stacks.
• Strong troubleshooting and debugging skills for complex technical issues.
• Professional English communication skills for interacting with enterprise customers.
• Experience in the telecommunications software sector.

Key Skills

Education

Not specified