Description

Required Experience:
• 3+ years of enterprise desktop/end-user support experience
• Windows 10/11 administration and troubleshooting
• Mac/iOS support experience
• Active Directory and O365 support
• SCCM, Intune, JAMF, imaging, deployment, or endpoint management experience
• Conference room, AV, Teams, Zoom, or WebEx support
• Network troubleshooting (TCP/IP, VPN, DNS, DHCP, WiFi)
• VOIP/telephony support experience
• Strong customer-facing and communication skills
• Experience supporting executive/VIP users preferred
• Must be comfortable working onsite daily in Hartford

Nice to Have:
• ServiceNow experience
• Enterprise device rollout experience
• Infrastructure project support experience
• White glove/VIP support experience
• Large enterprise environment experience

Key Skills

Education

Any Gradute