Description

Resolve enterprise desktop and end-user technical issues on-site in Hartford, CT.

This role is on-site.

Responsibilities

• Administer and troubleshoot Windows 10/11 and Mac/iOS environments.
• Manage endpoint deployment and configuration using SCCM, Intune, or JAMF.
• Support Active Directory and O365 infrastructure for enterprise users.
• Troubleshoot network connectivity including TCP/IP, VPN, DNS, DHCP, and WiFi.
• Provide support for AV, conference room systems, and collaboration tools like Teams and Zoom.

Required Skills

• 3+ years of enterprise desktop support experience.
• Proficiency in Windows and Mac operating system administration.
• Hands-on experience with Active Directory and O365.
• Knowledge of endpoint management tools (SCCM, Intune, JAMF).
• Strong understanding of network protocols (TCP/IP, DNS, DHCP, VPN).
• Experience supporting VOIP/telephony systems.
• Bachelor's degree in any discipline or equivalent experience.

Preferred Skills

• ServiceNow administration and ticketing experience.
• Experience supporting executive or VIP users.

Key Skills

Education

Any Gradute