Description

Deploy, maintain, and support the NexGen 911 Logging and Recording Solution. Provide engineering support for provisioning, patching, and upgrading NRX/NIR solutions.

Responsibilities

• Deliver 1st, 2nd, and 3rd line engineering support for Inform, Screen Capture, TT911, RTT, i3 Log Events, and SIP Recording.
• Collaborate with deployment teams to ensure successful software package rollouts.
• Perform multi-vendor digital forensic analysis to investigate 911 call failures.
• Define and implement regular maintenance and health monitoring procedures.
• Provision systems to replicate customer issues for diagnosis without impacting live operations.

Required Skills

• 5+ years of professional experience in technical support or engineering.
• Working knowledge of Windows server and client technology, specifically supporting web applications and services.
• Experience creating, modifying, and running database queries using MS SQL and Oracle MySQL.
• Hands-on experience with VoIP and SIPREC recording.
• Network operations experience involving firewalls and network security groups.
• Ability to run and manage scripts using PowerShell or similar tools.
• Experience with web application and services configuration management.
• Proven methodical troubleshooting skills to diagnose and reproduce issues in local environments.
• Strong technical communication skills for interacting with customers and R&D.

Preferred Skills

• Experience with Azure Portal and Azure services.
• Ability to query Web APIs.
• Experience configuring application monitoring and dashboards.

Key Skills

Education

Any Graduate