Description

You will provide technical support and manage customer cases through omnichannel services.

Responsibilities

• Manage and monitor omnichannel services using Salesforce tools.
• Classify and triage new cases to maintain high case hygiene and reporting quality.
• Resolve customer issues through voice and remote support sessions using WebEx or Teams.
• Work through assigned cases in a timely manner to maintain technical knowledge.
• Participate in quality assurance score reviews with leadership.

Required Skills

• 2+ years of professional experience in technical support.
• Proficiency with Linux environments.
• Experience with CyberArk.
• Hands-on experience using Salesforce for case management.
• Ability to conduct remote support sessions via WebEx or Microsoft Teams.
• Bachelor’s Degree.

Key Skills

Education

Bachelor’s Degree