Description

You will own the technical support and issue resolution for our platform.

Responsibilities

• Troubleshoot, resolve, and provide root cause analysis for ServiceNow Product issues.
• Manage customer expectations and maintain high customer satisfaction.
• Develop and maintain technical expertise in assigned product areas.
• Suggest and implement improvements to internal support processes and tools.
• Create knowledge base materials to support operational efficiency and customer enablement.

Required Skills

• 5+ years of experience in a technical support or software coding environment.
• Bachelor's degree in Computer Science or a related technical degree.
• Experience with relational databases (MySQL, Oracle).
• Experience using Linux/Unix or Microsoft Server.
• Proficiency in one or more scripting languages: JavaScript, Python, Perl, Unix Shell, or Windows Shell.
• Ability to troubleshoot complex technical issues with ease.
• Excellent written and verbal communication skills.
• Strong commitment to quality and customer service.

Preferred Skills

• Experience providing SaaS or PaaS support.
• Experience working with the ServiceNow Platform.
• Experience in using tools like Splunk or reading database logs.

Key Skills

Education

Bachelor's degree