Description

You provide technical support for global customers, partners, and sales engineers across installation, operations, and troubleshooting.

This role is on-site.

Responsibilities

• Support global customers via email, phone, and webcasts for installation, operations, and troubleshooting.
• Maintain and update the internal knowledge base with accurate technical documentation.
• Contribute to the development of support methodologies, tools, and organizational growth.
• Collaborate with global support teams, R&D, Delivery, and Product Management.

Required Skills

• 6+ years of experience in a technical support role within a software company.
• Hands-on experience with Linux/UNIX environments.
• Experience in firewall configuration and administration using Checkpoint, Cisco, Juniper, or Fortinet.
• Experience supporting network security software products.
• Proficiency in scripting with Perl or Shell.
• Knowledge of SRE and DevOps basics.
• Ability to work in a 24x7 support environment with irregular hours.
• Any Graduate degree.

Key Skills

Education

Any Graduate