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Varite Inc Logo
Technical Support Engineer

Varite Inc

 

Hyderabad, Telangana, India

Posted On: 15+ days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Technical Support Engineer
Tenure: Contract - Corp-to-Corp
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Description

You will diagnose and resolve complex technical issues for the platform, leveraging diagnostic tools to isolate root causes.

Responsibilities

  • Analyze log files and apply standard debugging concepts to troubleshoot web application issues.
  • Troubleshoot JavaScript code to identify and resolve software defects.
  • Manage incidents, knowledge base entries, defects, and escalations using standard support practices.
  • Collaborate with cross-functional teams to resolve complex cases that require broader assistance.
  • Provide actionable feedback to product and engineering teams based on recurring customer issues.

Required Skills

  • 5+ years of experience in technical support or engineering roles.
  • Proficiency in troubleshooting JavaScript code.
  • Experience with web application troubleshooting and log file analysis.
  • Familiarity with Service/Project Management, SLA Management, Service Catalog, and Customer Service Management.
  • Understanding of Workflows & Approvals within service management platforms.
  • Strong analytical and creative problem-solving skills.
  • Excellent verbal and written communication skills.

Preferred Skills

  • Demonstrated experience in defect and escalation management.

Education

Any Gradute

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