Description

You will diagnose and resolve complex technical issues for the platform, leveraging diagnostic tools to isolate root causes.

Responsibilities

• Analyze log files and apply standard debugging concepts to troubleshoot web application issues.
• Troubleshoot JavaScript code to identify and resolve software defects.
• Manage incidents, knowledge base entries, defects, and escalations using standard support practices.
• Collaborate with cross-functional teams to resolve complex cases that require broader assistance.
• Provide actionable feedback to product and engineering teams based on recurring customer issues.

Required Skills

• 5+ years of experience in technical support or engineering roles.
• Proficiency in troubleshooting JavaScript code.
• Experience with web application troubleshooting and log file analysis.
• Familiarity with Service/Project Management, SLA Management, Service Catalog, and Customer Service Management.
• Understanding of Workflows & Approvals within service management platforms.
• Strong analytical and creative problem-solving skills.
• Excellent verbal and written communication skills.

Preferred Skills

• Demonstrated experience in defect and escalation management.

Key Skills

Education

Any Gradute