Description

Manage and resolve customer technical issues across omnichannel support services.

This role is on-site.

Responsibilities

• Manage and monitor omnichannel support workflows using Salesforce.
• Classify and triage incoming cases to ensure high hygiene and reporting accuracy.
• Resolve customer issues via voice calls and remote support sessions using WebEx or Microsoft Teams.
• Process assigned cases within target timelines to maintain technical proficiency.
• Participate in quality assurance score reviews with leadership.

Required Skills

• 2+ years of professional experience in technical support.
• Hands-on experience with Salesforce for case management.
• Proficiency in Linux environments.
• Experience with CyberArk.
• Ability to conduct effective remote support sessions via WebEx or Microsoft Teams.
• Bachelor’s Degree.

Key Skills

Education

Bachelor’s Degree