Description

You will provide technical support for VoIP infrastructure, diagnosing issues and ensuring system uptime.

This role is on-site.

Responsibilities

• Diagnose and resolve VoIP issues including call quality, connectivity, and configuration errors.
• Assist customers with the setup, configuration, and maintenance of VoIP systems.
• Monitor VoIP infrastructure to ensure performance and uptime.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Document customer interactions and technical issues within the support ticketing system.

Required Skills

• 3+ years of experience in technical support.
• CCNA Voice certification.
• CCNP Collaboration certification.
• Deep understanding of SIP, RTP, and H.323 protocols.
• Proficiency with TCP/IP, LAN, routers, switches, and firewalls.
• Ability to provide training and guidance to customers on system features.

Preferred Skills

• Experience conducting regular system checks and preventative maintenance.

Key Skills

Education

Any Graduate