Description

You will provide Tier 1 and 2 support for Akana products, resolving technical issues for end users.

Responsibilities

• Troubleshoot and replicate reported software issues by creating and setting up dedicated test environments.
• Drive resolution for software bugs, usage questions, and architecture or design implementation reviews.
• Collaborate with a global team and participate in an on-call rotation.
• Research and advocate for software improvements to drive early issue resolution.

Required Skills

• 5+ years of experience supporting enterprise application software, specifically API solutions.
• Hands-on experience with XML, XSLT, JSON, SOAP, and REST protocols.
• Proficiency in scripting and programming languages including Shell, Python, Java, and JavaScript.
• Strong troubleshooting experience on both Windows and Linux platforms.
• In-depth knowledge of networks, networking protocols, and web-based security.
• Technical knowledge of complex infrastructure.
• Familiarity with SDLC, Git workflows, CI/CD, microservices, and Agile development principles.
• Experience with MySQL.
• Bachelor's degree in Computer Science or equivalent practical experience.

Preferred Skills

• Experience with Oracle, Microsoft SQL, or MongoDB database administration and troubleshooting.
• Familiarity with Salesforce and Jira.

Key Skills

Education

Bachelor's degree in Computer Science