Description

Resolve technical issues for global customers across Windows, Linux, and macOS environments while managing RESTful API integrations and mobile platforms.

Responsibilities

• Triage and troubleshoot technical cases, tracking system issues through to resolution within agreed time limits.
• Document all customer requests, contact details, and support issues within the ticketing system.
• Guide clients through step-by-step technical actions to resolve issues on Windows, Linux, or Mac OS environments.
• Escalate unresolved technical problems to internal teams, such as software developers.
• Manage and prioritize multiple open issues simultaneously while ensuring client follow-up.

Required Skills

• 3-5 years of hands-on product support experience working with global customers.
• Bachelor's Degree in Engineering, Computer Science, or a related technical field.
• Hands-on experience with Windows, Linux, and Mac OS environments.
• Deep understanding of RESTful APIs and service endpoints.
• Proficiency in Android and iOS platforms.
• Strong written and oral communication skills for providing technical help.
• Ability to work US shifts and weekends.

Preferred Skills

• Experience with HubSpot or similar ticketing systems.
• Experience in SaaS or tech startups.
• Native mobile development experience with React, Flutter, and Mobile SDKs.

Key Skills

Education

Bachelor's Degree in Engineering, Computer Science