Description

Provide advanced technical support for data center and enterprise network environments, serving as the primary escalation point for tier 1 and 2 teams.

Responsibilities

• Reproduce and document customer issues in lab environments to drive engineering fixes.
• Troubleshoot hardware, software, and network problems, including environment replication.
• Mentor new hires and provide technical training on new product developments.
• Develop and maintain FAQ documentation and knowledge base content.

Required Skills

• 4-5 years of experience supporting Data Center and Enterprise networks.
• Deep knowledge of IP networking layers 2-4 (TCP/IP, Ethernet, VLANs, QoS, STP, OSPF, BGP, MPLS).
• Hands-on experience configuring and troubleshooting switches and routers.
• Proficiency with Unix and Linux operating systems.
• Scripting experience using Python and Basic Shell.
• Experience using traffic generator tools such as Spirent and IXIA.

Preferred Skills

• Experience with EVPN/VXLAN.
• Network Storage experience including NAS, SAN, FC, and ESX.

Key Skills

Education

Any graduate