Description

You will provide L3 functional and technical support for projects and clients based in the USA.

Responsibilities

• Troubleshoot and resolve complex technical and functional issues through code and debugging.
• Act as the sole point of contact for clients across various countries.
• Develop technical documentation throughout the software development life cycle.
• Support multiple platforms, projects, and processes to ensure high-quality outcomes.

Required Skills

• 3+ years of experience in technical support roles.
• Proficiency with MVC frameworks.
• Experience working with Web API.
• Strong SQL Server skills for data troubleshooting.
• Proven ability to debug and write code to resolve technical problems.
• Bachelor's degree in a relevant field.
• Experience providing support via various communication channels to US-based clients.

Key Skills

Education

Bachelor's degree