Description

You will provide L3 functional and technical support for projects and clients based in the USA.

You will troubleshoot and resolve complex technical and functional issues through code and debugging. Act as the sole point of contact for clients across various countries. Develop technical documentation throughout the software development life cycle. Support multiple platforms, projects, and processes to ensure high-quality outcomes.

Responsibilities

• Troubleshoot and resolve complex technical and functional issues through code and debugging.
• Act as the sole point of contact for clients across various countries.
• Develop technical documentation throughout the software development life cycle.
• Support multiple platforms, projects, and processes to ensure high-quality outcomes.
• Provide support via various communication channels to US-based clients.

Required Skills

• 3+ years of experience in technical support roles.
• Proficiency with MVC frameworks.
• Experience working with Web API.
• Strong SQL Server skills for data troubleshooting.
• Proven ability to debug and write code to resolve technical problems.
• Bachelor's degree in a relevant field.

Key Skills

Education

Bachelor's degree