Description

You will serve as the technical liaison between clients, internal engineering, and product teams to maintain product performance and resolve issues.

Responsibilities

• Serve as the first line of technical support for SaaS products, handling client queries and incidents.
• Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.
• Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.
• Conduct root cause analysis and provide permanent resolutions or documented workarounds.
• Document support cases, known issues, and resolutions in the internal knowledge base.

Required Skills

• 1-3 years of experience in technical or product support roles, preferably in SaaS environments.
• Strong understanding of APIs, JSON, and RESTful Services.
• Experience with log analysis or basic debugging tools.
• Familiarity with web technologies.
• Experience supporting SaaS products.
• Ability to maintain SLA adherence and timely client communication.

Key Skills

Education

Any Graduate